Privacy Policy

Last updated: June 2025

Dovetail Works (“we,” “our,” or “us”) operates the website located at dovetailworks.io (the “Site”). This Privacy Policy explains how we collect, use, and protect information about visitors who use the Site.

Information We Collect

We collect information you provide directly when you:

• Complete the lead diagnostic assessment (name, email address, business information, and diagnostic responses)
• Book a call through our scheduling tool (Calendly)
• Contact us by email or phone

We also collect certain information automatically, including:

• Pages viewed and time spent on the Site (via Google Analytics 4)
• IP address, browser type, and device type
• Referring URL and session identifiers

How We Use Your Information

• To generate and deliver your diagnostic report
• To follow up about the services you expressed interest in
• To send email communications relevant to your diagnostic results (via ActiveCampaign)
• To send SMS reminders if you opt in to text notifications (via Twilio)
• To improve the Site and our services

Third-Party Service Providers

We share information with the following service providers only to the extent necessary to operate the Site and deliver our services:

• ActiveCampaign — email marketing and automation
• Calendly — appointment scheduling
• Google Analytics 4 — site analytics
• Twilio — SMS notifications (opt-in only)

We do not sell, rent, or trade your personal information to any third parties for their own marketing purposes.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your information at any time by contacting us.

Cookies

The Site uses cookies for analytics and session management. By continuing to use the Site, you consent to our use of cookies. You may disable cookies in your browser settings, though some functionality may be affected.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time

Contact

For any privacy-related questions or requests, contact us at: brian@dovetailworks.io or by mail at 3513 Court St. #108, Catlettsburg, KY 41129.